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nicoloceneda's avatar
nicoloceneda
Explorer | Level 3
4 years ago

Purchase page keeps refreshing

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.   This has to be t...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Otto2, hope it’s OK if I jump in here. 

 

Did you, by any chance, try a different payment method, in order to upgrade your Dropbox account? If you’ve got another card, or even PayPal, please give that a go and let me know what happens.

 

If that’s not possible though, I can open a ticket for you and investigate this further. 

 

Keep me updated!

Otto2's avatar
Otto2
Explorer | Level 3
4 years ago
Hi Nancy, you are most welcome on this thread! I don’t have another card. I have placed orders and made payments with it in the last few days without any problem so I have no reason to believe the problem comes from it. Yes please open a ticket! Many thanks
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    You’re all set! I’ve just created a new ticket for you, so please get back to me, when you’ve got some free time. 

     

    Thanks.

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