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Forum Discussion

nicoloceneda's avatar
nicoloceneda
Explorer | Level 3
4 years ago

Purchase page keeps refreshing

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.   This has to be t...
Dropbox Plus
Payments
Plans
upgrades
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi everyone, do you have a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

 

Could you try using incognito/private browsing mode without any extensions and plugins running?

RMalik's avatar
RMalik
Explorer | Level 3
4 years ago
Hi Jay, thanks for the reply. I don’t have any proxy or VPN etc running. I’ve tried in incognito mode as well with no success. Someone else used PayPal in this thread but I don’t have that so it’s not an option for me. I’ve even tried it on my mobile phone browser in addition to two browsers on my computer and two networks. I’d be really grateful for any help as this is extremely frustrating!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey RMalik, Lightwizard and string, I hope you’re all doing well! 

     

    I’m sorry to hear you’re facing this issue, so let’s have a look. 

     

    Since I understand that you’ve tried various browsers already, can you go to this page and open a ticket with our support? 

     

    After that, send me your ticket numbers here and we’ll check this individually for each one of you.

     

    Cheers.

    • RMalik's avatar
      RMalik
      Explorer | Level 3
      4 years ago
      Hi Nancy, thanks for the reply and link. Sorry for the potentially dumb question but I can’t seem to find a way to create a ticket on the support page you shared. I’ve looked at that page before as well but it seems to only have help articles or a chat bot (which I’ve already tried unsuccessfully). Thanks for the help
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        RMalik, is there any chance that you’re not logged in to your Dropbox account, when opening the link l sent you? 

         

        If you’re signed in, you should be seeing an option to create a ticket with our support directly. 

         

        If you want, you can also send me a screenshot of what you see when visiting our Support page.

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