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Forum Discussion

nicoloceneda's avatar
nicoloceneda
Explorer | Level 3
4 years ago

Purchase page keeps refreshing

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.   This has to be t...
Dropbox Plus
Payments
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upgrades
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey RMalik, Lightwizard and string, I hope you’re all doing well! 

 

I’m sorry to hear you’re facing this issue, so let’s have a look. 

 

Since I understand that you’ve tried various browsers already, can you go to this page and open a ticket with our support? 

 

After that, send me your ticket numbers here and we’ll check this individually for each one of you.

 

Cheers.

RMalik's avatar
RMalik
Explorer | Level 3
4 years ago
Hi Nancy, thanks for the reply and link. Sorry for the potentially dumb question but I can’t seem to find a way to create a ticket on the support page you shared. I’ve looked at that page before as well but it seems to only have help articles or a chat bot (which I’ve already tried unsuccessfully). Thanks for the help
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    RMalik, is there any chance that you’re not logged in to your Dropbox account, when opening the link l sent you? 

     

    If you’re signed in, you should be seeing an option to create a ticket with our support directly. 

     

    If you want, you can also send me a screenshot of what you see when visiting our Support page.

    • RMalik's avatar
      RMalik
      Explorer | Level 3
      4 years ago

      Hi Nancy , apologies for the late reply. I am signed into Dropbox but still can't see the option to create a ticket. I see generic help options that I've been seeing from the beginning. It's several screenshots as I scroll down the page; I'm attaching them here in case that helps. Thank you for looking into this!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey RMalik, sorry to hear you're having issues with this.

         

        Would it be OK if we reach out via email to  have a further look internally? 

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