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nicoloceneda's avatar
nicoloceneda
Explorer | Level 3
4 years ago

Purchase page keeps refreshing

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.   This has to be t...
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RMalik's avatar
RMalik
Explorer | Level 3
4 years ago

Hi Nancy , apologies for the late reply. I am signed into Dropbox but still can't see the option to create a ticket. I see generic help options that I've been seeing from the beginning. It's several screenshots as I scroll down the page; I'm attaching them here in case that helps. Thank you for looking into this!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey RMalik, sorry to hear you're having issues with this.

 

Would it be OK if we reach out via email to  have a further look internally? 

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