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Forum Discussion

CR4FTY's avatar
CR4FTY
Explorer | Level 3
4 years ago
Solved

Purchased subscription, but account services still seem as basic

As stated in the subject my issue is that I purchased the family plus subscription and it is recognized as active however when I log in my account is still shown as basic service. If I check subscript...
Plans
upgrades
  • Hannah's avatar
    Hannah
    4 years ago

    Sorry CR4FTY, but before we send you an email, would you mind clarifying if you paid for the plan through your iTunes?

     

    If so, can you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Sorry CR4FTY, but before we send you an email, would you mind clarifying if you paid for the plan through your iTunes?

 

If so, can you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps?

CR4FTY's avatar
CR4FTY
Explorer | Level 3
4 years ago
However doing restore purchases (didn’t see the button) did solve my issue
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Awesome news CR4FTY! 

     

    If you need anything else, let us know. We're one post away. 

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