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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Re: Can't upgrade my account because I'm stuck in a free trial

Hi there Brentonmann - sorry to hear you're having issues with this.

Just to make sure we're on the same page, can you let me know what's shown in your plan tab at the moment?

If you could also send us a screenshot of the error you get when trying to upgrade your account, I'd appreciate it.

While we're at it, note that you'd need to be part of a Dropbox team account on one of the Dropbox Business plans to be able to have 6 TB of data at this time, the Dropbox Professional plan comes with 3 TB. 

In any case, please keep me posted on your findings, Brenton. 

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  • Brentonmann's avatar
    Brentonmann
    New member | Level 2
    6 months ago

     

    HiWalter​dbox_​ 

    here is what I see on my end right now. As you can see I only have 803mb in my 2TB account, however because the project I’m on in total is larger than that it does not allow me to contribute or add anything anymore.

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi Brentonmann​,

    Thanks for reaching out on the Community. I've reached out to our team internally to find out more about this specific scenario and I'll let you know as soon as I have an update.

    Thanks,

    Neal Mc

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi again Brentonmann​!

    Can you try upgrading again now? Our team reviewed and you should be able to.

    Let me know how it goes.

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