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Brentonmann's avatar
Brentonmann
New member | Level 2
6 months ago
Solved

Can't upgrade my account because I'm stuck in a free trial

Hi Dropbox Support, I’m locked out of my Dropbox account because a client shared a 4 TB folder with me  and even though I haven’t uploaded a single file myself, it pushed me over my 2 TB limit. Now...
billing
upgrades
  • Neal's avatar
    Neal
    6 months ago

    Hi again Brentonmann​!

    Can you try upgrading again now? Our team reviewed and you should be able to.

    Let me know how it goes.

Brentonmann's avatar
Brentonmann
New member | Level 2
6 months ago

 

HiWalter​dbox_​ 

here is what I see on my end right now. As you can see I only have 803mb in my 2TB account, however because the project I’m on in total is larger than that it does not allow me to contribute or add anything anymore.

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
6 months ago

Hi again Brentonmann​!

Can you try upgrading again now? Our team reviewed and you should be able to.

Let me know how it goes.

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