Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Solved
Why is my account full because of shared files?
Hello !
I have no files on my Dropbox Basic, but connected to 2.3 GB shared files. The shared files are not my files – someone else is paying a fee to store them on Dropbox. Is that an error that Dropbox is asking me to upgrade for accessing the shared files or just a way for Dropbox to get paid twice...?!
Thank you for sharing your opinion... :)
I have no files on my Dropbox Basic, but connected to 2.3 GB shared files. The shared files are not my files – someone else is paying a fee to store them on Dropbox.
When you accept a shared folder, you get your own copy of the files in your account. Since the files exist in your account, they take up space like any other file.
3 Replies
- Rich
Super User II
I have no files on my Dropbox Basic, but connected to 2.3 GB shared files. The shared files are not my files – someone else is paying a fee to store them on Dropbox.
When you accept a shared folder, you get your own copy of the files in your account. Since the files exist in your account, they take up space like any other file.
Thanks!
- T_theresa_A
Community Manager
Hi S10G , and welcome to the Dropbox Community! 🎉
I’m glad to see that our amazing Super User, Rich, has given you some great advice on shared folders and why your storage has been taken up. 😊
I’m Theresa, a Community Manager here at Dropbox HQ, and I just wanted to check in, were you able to clear up your storage space? I hope everything’s sorted, but if not, here are the steps to remove yourself from a shared folder.
If you ever need more tips on how to make the most of Dropbox, tailored to your needs, don’t hesitate to reach out... I’m happy to help 🤗.
T 😺 (Dropbox Community Manager)
