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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Re: How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?

That's correct, z8c192!

Happy to clarify this for you.

Let me know if you need anything else!

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  • Ed M.27's avatar
    Ed M.27
    Explorer | Level 4
    8 months ago

    This doesn't really make sense...

    Hannah replied "Theoretically, if your account gets downgraded from Plus to free, you should be able to redeem the promo."

    And then she agreed with z8c192 when they asked for clarification that the offer was only for new Dropbox Plus customers, not existing ones.

    Unless we're saying that if our account is downgraded, we will become "new" Dropbox Plus customers when we sign up again with the Adobe offer?

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi Ed M.27, essentially, what Hannah explained was that the promotional offer cannot be used to renew an existing Dropbox Plus subscription.

    However, if you're on a Dropbox Basic plan, then you should be able to upgrade and redeem the promotion.

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