Forum Discussion

tareqnashashibi 's avatar
tareqnashashibi
New member | Level 2
3 years ago

Re: I upgraded my account but it still shows as Basic

Hello,

I upgraded to the 2,000 GB plan on my iPhone through the App Store, but the Dropbox app still shows “Basic.” I checked my purchases on the App Store, and the payment did go through but the Dropbox app shows that I’m still on basic. Tried to restore purchase, but I get this error: “ The operation couldn't be completed.
(NSURLErrorDomain error 409.) ” any help? It’s urgent

1 Reply

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi, tareqnashashibi  how are you today?

     

    It might sound trivial, but have you tried signing out of the app, then back in? If not, can you give this one a go?

     

    Let me know of the results! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!