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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
lex2's avatar
lex2
Explorer | Level 4
4 years ago

i recently upgraded to the 2tb and it took the $11.99 out my account instantly. In the app it’s still showing i’m basic account and i even went to restore purchases and still nothing . What do i do

tareqnashashibi 's avatar
tareqnashashibi
New member | Level 2
3 years ago
Hello,

I upgraded to the 2,000 GB plan on my iPhone through the App Store, but the Dropbox app still shows “Basic.” I checked my purchases on the App Store, and the payment did go through but the Dropbox app shows that I’m still on basic. Tried to restore purchase, but I get this error: “ The operation couldn't be completed.
(NSURLErrorDomain error 409.) ” any help? It’s urgent
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi, tareqnashashibi  how are you today?

     

    It might sound trivial, but have you tried signing out of the app, then back in? If not, can you give this one a go?

     

    Let me know of the results! 

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