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Hannah
Dropbox Community Moderator
Dropbox Community ModeratorRe: Received email that I cancelled my subscription yet I was billed again this month
Sorry to hear that, kraftyt.
If you're currently on the Basic free version of Dropbox, but you're still getting charged, it's possible you're being charged for a different account.
Are you being billed on a credit/debit card or through iTunes/Google Play?
If it's a credit/debit card, can you add the billing info linked to the payments here, so you can locate the email address of the paid account?
Is it the same one that's associated with your Dropbox Basic free account?
Let me know what you find.
7 Replies
I got billed through Google Playstore, which is connected to my PayPal. I have screenshots of the emails that said I cancelled my plan on the 9th of March, yet I was billed again in April, prompting me to cancel a second time (and receiving a second email that says the same as the first). As aforementioned, I only have 1 dropbox account.
- Rich
Super User II
I got billed through Google Playstore
You would need to reach out to Google then, as they will be the only ones with access to your payments. Show them your confirmation that the account was cancelled and they should be able to resolve the issue for you.
Note that because you paid through the Google Play store, Dropbox will not have access to your payment information. Only Google will have that access.
Unfortunately, I tried to do so and Google said to contact the app's support (aka, Dropbox) so now I'm stuck 😭😭 (I will try reaching out to them again and see if it works :'))
yes sure please do, thank you
