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Received email that I cancelled my subscription yet I was billed again this month
Firstly, I had the free trial which was somehow cancelled and I was billed $15.99 for the month. I was frustrated that I was charged but I let it slide for this one month. Thereafter, I cancelled the...
I got billed through Google Playstore, which is connected to my PayPal. I have screenshots of the emails that said I cancelled my plan on the 9th of March, yet I was billed again in April, prompting me to cancel a second time (and receiving a second email that says the same as the first). As aforementioned, I only have 1 dropbox account.
Rich
Super User II
Super User III got billed through Google Playstore
You would need to reach out to Google then, as they will be the only ones with access to your payments. Show them your confirmation that the account was cancelled and they should be able to resolve the issue for you.
Note that because you paid through the Google Play store, Dropbox will not have access to your payment information. Only Google will have that access.
Unfortunately, I tried to do so and Google said to contact the app's support (aka, Dropbox) so now I'm stuck 😭😭 (I will try reaching out to them again and see if it works :'))
