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Re-subscription to a plan leads to a new payment??
Hi, I would like to ask about re-subscription to a paid plan. I have been using a DB Plus plan for a couple of years with annual payments. Recently I was charged again, and I downgraded the plan to B...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey raptor10, thanks for joining our Community!
If you were to resume a subscription you had cancelled but was still ongoing, you wouldn't need to enter new billing information. Are you sure that the account isn't already upgraded to the free, Basic plan?
Let me know and we'll take it from there.
- So itâs been Plus plan for a while until downgraded to Basic plan, but I am assured that the plan is still active and valid till the end of the paid period. When I push the re-subscribe button, it asks for credit card details.
- Nancy
Hey raptor10!
If I get this right, youâre currently on a Plus plan, you cancelled your next renewal at some point, but now youâd like to continue with your paid plan as it is, and not downgrade to a free Basic account. Is this correct?
If you check your linked to Dropbox email address, are you seeing your cancellation confirmation? Is there an option to re-subscribe there perhaps without re-inserting your payment details?
- I was on a Plus Plan, renewal went through successfully and payment was charged. A few days after I cancelled the plan (downgraded to the Basic Plan with access to old uploads and limit of 2Gb for new uploads). If this type of access is still valid, if I resume or re-subscribe to the same plan, in my opinion, I shouldnât be charged again and just have an access to 2Tb of storage. Am I right? What steps should be taken?
