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raptor10's avatar
raptor10
Explorer | Level 3
3 years ago
Solved

Re-subscription to a plan leads to a new payment??

Hi, I would like to ask about re-subscription to a paid plan. I have been using a DB Plus plan for a couple of years with annual payments. Recently I was charged again, and I downgraded the plan to B...
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upgrades
  • Walter's avatar
    Walter
    3 years ago

    Refunds can take some time to be processed raptor10 

     

    You can wait a couple of days and if you still don't see the amount credited back to your balance, you can contact your bank and ask for more information. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No, as mentioned previously, since you received a refund, your account should already be back on a Basic plan. 

 

The screenshot only confirms the refund was related to that older transaction for that specific period, and doesn't mean that your account cannot be upgraded until 2024. You can confirm your current plan from this page.

raptor10's avatar
raptor10
Explorer | Level 3
3 years ago

I guess my final question is whether actual money will be refunded (deposited back) to my credit card?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Refunds can take some time to be processed raptor10 

     

    You can wait a couple of days and if you still don't see the amount credited back to your balance, you can contact your bank and ask for more information. 

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