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Forum Discussion

ALSA1910's avatar
ALSA1910
Explorer | Level 3
2 years ago
Solved

Red banner with error about credit card expiring, but it didn't

When I go on the Dropbox website there is a pink bar across the top of my screen indicating that the credit card has expired. However, my card hasn't expired so why the message? I did go into the Bil...
billing
Payments
  • Megan's avatar
    Megan
    2 years ago

    Hey guys, happy Monday! 

     

    Just wanted to check in on you, and ask if you're still facing the same issue on your end, or if it's now resolved.

     

    Let us know, thank!

phil66's avatar
phil66
Explorer | Level 4
2 years ago

Same here. I logged in to dropbox.com/support and started a chat with a rep. He suggested they might have a bug.

 

Update 4 hours later: They must have fixed the problem. The banner no longer appears.

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