Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Tuan_Nguyen's avatar
Tuan_Nguyen
New member | Level 1
11 months ago

Refunding after trial period (UK), no confirmation email received

Hi all, I have just cancelled the yearly Essential today. Now my Dropbox plan is basic. During the cancelling process, I was informed that I should receive a confirmation email about my cancellatio...
cancellations
emails
Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago

Check things like your junk mail etc. and see if its in there. 

However, dont panic if it isn't - if it says you are getting one you will, but, it can take 5 or so working days to re-appear in your bank due to limitations on banking systems.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!