Forum Discussion

alyanome's avatar
alyanome
Explorer | Level 4
2 years ago

Retry for failed payment

Can you please give an option for retrying the payment if it doesn't go through for whatever reason instead of forcing us to "update your billing info". It's going to be same for couple of years with...
Account Settings
Payments
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi alyanome - thanks for sharing your thoughts on this with us.

 

Just to make sure we got this right, could you clarify if you're referring to upgrade issues or if you had this issue when renewing your subscription perhaps? 

 

Let us know more and we'll take it from there.

  • alyanome's avatar
    alyanome
    Explorer | Level 4
    2 years ago

    Renewing subscription. When the automatic payment system fails.

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