Forum Discussion

alyanome's avatar
alyanome
Explorer | Level 4
2 years ago

Retry for failed payment

Can you please give an option for retrying the payment if it doesn't go through for whatever reason instead of forcing us to "update your billing info". It's going to be same for couple of years with...
Account Settings
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for confirming, alyanome, and for sharing your feedback here. I’ve passed your comments to our team, as this is something they can take into account in the future.

  • Martinus's avatar
    Martinus
    Helpful | Level 5
    8 months ago

    6 months later, this is still an issue. How hard is it to add a "retry billing" button? With card security, I might have to approve of the payment to make it go through from time to time, which will make automated payments fail without any notification on my end before I get the "update billing information" question. It's a small thing, but it's extremely annoying.

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