Forum Discussion

ae1m's avatar
ae1m
Helpful | Level 6
3 years ago

Severe Billing Question

Am being billed double for my Dropbox yearly fee.  It is charged to my PayPal account.  I cannot speak to a rep, only business customers apparently.  Dropbox cannot find records of billing me twice b...
cancellations
Dropbox Plus
Payments
ae1m's avatar
ae1m
Helpful | Level 6
3 years ago

I know, it’s bull**bleep**.  I sent Dropbox support screenshots of my CC statement showing double billing and they will not act.  CC says they were legit charges.  Like I said, sent CC statement showing transaction ID’s and exact same billing address for correct and the incorrect posting.  SO Dropbox says they didnt, CC company says they are legit charges so both close their cases and I am stuck having to pay 2X.  Each pointing finger, cannot SPEAK to someone at Dropbox.  Time to find another service and I am a heavy Dropbox user and rely heavily on the service.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
ae1m wrote:

I sent Dropbox support screenshots of my CC statement showing double billing and they will not act.

Do you have your ticket number? If so, reply here with it an one of the Dropboxers might be able to look into it for you.

 

Tagging Hannah Nancy Walter 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!