Forum Discussion

ae1m's avatar
ae1m
Helpful | Level 6
3 years ago

Severe Billing Question

Am being billed double for my Dropbox yearly fee.  It is charged to my PayPal account.  I cannot speak to a rep, only business customers apparently.  Dropbox cannot find records of billing me twice b...
cancellations
Dropbox Plus
Payments
ae1m's avatar
ae1m
Helpful | Level 6
3 years ago

I know, it’s bull**bleep**.  I sent Dropbox support screenshots of my CC statement showing double billing and they will not act.  CC says they were legit charges.  Like I said, sent CC statement showing transaction ID’s and exact same billing address for correct and the incorrect posting.  SO Dropbox says they didnt, CC company says they are legit charges so both close their cases and I am stuck having to pay 2X.  Each pointing finger, cannot SPEAK to someone at Dropbox.  Time to find another service and I am a heavy Dropbox user and rely heavily on the service.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ae1m, like Rich mentioned, if you have the ticket number for your communication, please pass it along to us, so we can locate it in our system.

  • ae1m's avatar
    ae1m
    Helpful | Level 6
    3 years ago

    Ticket 21353386.  I can resend my latest email if you provide me an email address.  I sent them my normal payment info credit card statement from November 2022 when I normally pay my yearly fee.  In the same email I also sent my February statement showing a charge for the exact same amount form them with correct address (San Jose).  Both statements had the transaction reference numbers on them.  

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the ticket number, ae1m.

       

      I can see that you're already in contact with our team, so I've passed your comments along to that communication and raised the priority on my end.

       

      Please keep an eye out on the email chain, and you will have a reply from them very soon.

      • ae1m's avatar
        ae1m
        Helpful | Level 6
        3 years ago

        Still no reply.  Isnt there some way to speak to a human being at Dropbox?  Very frustrating.  Hannah Rich 

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