Forum Discussion

ae1m's avatar
ae1m
Helpful | Level 6
3 years ago

Severe Billing Question

Am being billed double for my Dropbox yearly fee.  It is charged to my PayPal account.  I cannot speak to a rep, only business customers apparently.  Dropbox cannot find records of billing me twice b...
cancellations
Dropbox Plus
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the ticket number, ae1m.

 

I can see that you're already in contact with our team, so I've passed your comments along to that communication and raised the priority on my end.

 

Please keep an eye out on the email chain, and you will have a reply from them very soon.

ae1m's avatar
ae1m
Helpful | Level 6
3 years ago

Still no reply.  Isnt there some way to speak to a human being at Dropbox?  Very frustrating.  Hannah Rich 

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