Forum Discussion

ae1m's avatar
ae1m
Helpful | Level 6
3 years ago

Severe Billing Question

Am being billed double for my Dropbox yearly fee.  It is charged to my PayPal account.  I cannot speak to a rep, only business customers apparently.  Dropbox cannot find records of billing me twice b...
cancellations
Dropbox Plus
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi bronius! Thanks for posting on this thread. 

 

Can you let me know a bit more about your billing issue, so that I can try to guide you from there? Did you receive some unidentified charges from Dropbox via PayPal and you’d like to make sure you’re no longer billed?

bronius's avatar
bronius
Helpful | Level 5
3 years ago

Thanks for replying! My situation is not 100% like OP but closer to another responder on this thread:

* For 10+ years my PayPal has seen a $~100 transaction for DropBox

* But when I log in to DropBox > Account > Billing > Transactions/Invoices, I don't see any billing activity

* And I am shown as being on a Basic (ie, free tier) account as far as I can tell

 

I did go ahead and cancel the recurring subscription in PayPal, but I would like to know exactly what DropBox account I've been funding all these years, whether the money has just vanished or was scam, or if maybe I did once upon time have to go Pro but subsquently dropped below threshold or ...? My latest PayPal transaction Id is [removed]

 

Thanks!

-Bronius

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey bronius, thank you for the update and the additional info.

     

    Can we send you an email, so we can investigate this further?

    • bronius's avatar
      bronius
      Helpful | Level 5
      3 years ago
      Yes of course! 🙂 I presume you can identify me easily on DB or just dm me here in the forums? Thanks for helping me to see this thru.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi bronius, I just sent you an email.

         

        Reply back to me, and we'll take it from there!

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