Forum Discussion

ae1m's avatar
ae1m
Helpful | Level 6
3 years ago

Severe Billing Question

Am being billed double for my Dropbox yearly fee.  It is charged to my PayPal account.  I cannot speak to a rep, only business customers apparently.  Dropbox cannot find records of billing me twice b...
cancellations
Dropbox Plus
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi bronius, I just sent you an email.

 

Reply back to me, and we'll take it from there!

ae1m's avatar
ae1m
Helpful | Level 6
3 years ago

I had a heck of a time with Dropbox on my billing issue.  The lack of phone support is unacceptable.  The 2-3 people I dealt with by email could not solve the problem although I provided all the screenshots of bills with reference numbers etc… Finally after asking for it to be escalated, a nice guy discovered an old account we had that they had upgraded without my knowledge from the free basic under my wife’s name.  It got out of control because of the automatic upload of IPhone photos.  I have been a Dropbox user for many years but now looking at the many alternatives.

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