Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

guyrivers's avatar
guyrivers
New member | Level 1
11 months ago

Small company getting billed but staff using personal accounts

Small company is billed annually for Dropbox but the 2 staff use personal accounts to access company files.  These personal accounts run out of space and are prompted to upgrade.  I'm one of the 2 st...
account access
Storage space
upgrades
Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago
guyrivers wrote:

What is the process to obtain login information for the company account (the one being billed annually)?

To add to what Megan said the Team Admin probably needs to purchase another 2 licences for the company Dropbox. I'd also suggest you dont use your personal email for that as then the company 'owns' that email/data and if you leave you could have issues accessing it and getting it back - Dropbox cannot assist as its owned, at this point, by the Business. So either set up a new email or use your work one. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!