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Jg1201's avatar
Jg1201
Explorer | Level 3
8 months ago

Someone used my billing info and am now being charged monthly for a subscription

I noticed on my CC that I’m  being charged by Dropbox again. I have only had a free account, so I was puzzled. Investigation resulted in finding someone fraudulently is using my info on an acct. And ...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
Jg1201 wrote:

Investigation resulted in finding someone fraudulently is using my info on an acct. And charging my CC. Obv I want that stopped. How do I report it, and stop further charges?

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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