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Squigley's avatar
Squigley
Explorer | Level 3
2 years ago

Storage on a family account not full but not allowing me to add files

I am a member of a family account (not the manager) and we have a 2TB plan, the plan has only had 1.1TB of storage used, I am trying to add more files but it is saying I don't have enough space.  ...
Dropbox Family
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for that, Squigley, and sorry for jumping in. 

 

Can you clarify what’s the overall size of the files you’re trying to upload to Dropbox?

Squigley's avatar
Squigley
Explorer | Level 3
2 years ago

I have tried to move 50gb of files from my pc to drop box. But I get a similar issue when trying to move lesser amounts.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Squigley, if you try to add some small files in your account using the website, do you see an error message there as well? 

     

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