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TQ99's avatar
TQ99
New member | Level 2
4 years ago
Solved

Storage space

I am a free account user with just the basic 2 GB of space. My computer shows I have 715MB and my dropbox app also confirms I have 1.8GB unused space. So why am I getting messages saying my Dropbox ...
Dropbox Basic
Storage space
  • TQ99's avatar
    TQ99
    New member | Level 2
    4 years ago

    www.dropbox.com/account/plan shows I'm using 0.9 GB of 2.75 GB

     

    Files on computer match those on dropbox

     

    I'm guessing I should assume messages from Dropbox saying I'm out of space are just a ploy to get me to sign up for paid account then, and can just be ignored!!

     

    Thanks

  • First Hunt Guy's avatar
    First Hunt Guy
    New member | Level 2
    4 years ago

    Didn't help me.  Validated that my storage is in my "Plan" which shows I have plenty of space left.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 years ago

      Do you have enough hard drive space? Are you sure the error isnt from your computer? 

       

      Dropbox wont be saying it cannot sync if you have space according to the website. 

       

      Can you post a screenshot?

  • sapelzin's avatar
    sapelzin
    Explorer | Level 3
    4 years ago

    My account says that I'm using 54gb of space, but the files shown are using less than 2gb.  All was fine before I was asked to trial a paid account, and the trial expired.

    • sapelzin's avatar
      sapelzin
      Explorer | Level 3
      4 years ago

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi sapelzin, how are you today? 

         

        When you access your plan page, you can find a breakdown of all your content. Do you have any shared content that's taking up space to the account? 

         

        What do you see on your home page? 

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