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TQ99's avatar
TQ99
New member | Level 2
4 years ago
Solved

Storage space

I am a free account user with just the basic 2 GB of space. My computer shows I have 715MB and my dropbox app also confirms I have 1.8GB unused space. So why am I getting messages saying my Dropbox ...
Dropbox Basic
Storage space
sapelzin's avatar
sapelzin
Explorer | Level 3
4 years ago

Thank you for your response.  My plan page says that I'm using 54 gb.  When I look on my mac, it says the files take up 344mb of space.  The same files are listed on my mac and on my Dropbox home page.

 

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey sapelzin, could you maybe try another browser and let us know if you see any difference?

 

Also, can you check your account's home page and calculate the size of any folders you may have stored there?

  • sapelzin's avatar
    sapelzin
    Explorer | Level 3
    4 years ago

    I tried another browser and had the same results with 54.1 gb used.  I don't see a size column for the file list and I don't see how to add columns:

     

    • sapelzin's avatar
      sapelzin
      Explorer | Level 3
      4 years ago

      and there is no size option under the elipse. 

      • sapelzin's avatar
        sapelzin
        Explorer | Level 3
        4 years ago

        I figured it out.  There are no folders with large sized files:

         

         

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