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amandachin's avatar
amandachin
Icon for Dropbox Product Manager rankDropbox Product Manager
3 years ago

Support for international currencies on Dropbox.com

Hi there! I’m Amanda, the Product Lead for International Growth. Our team is committed to making it as easy as possible for customers around the world to use Dropbox. One of things we’re doing is add...
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KellyM25's avatar
KellyM25
Explorer | Level 4
2 years ago

Thank you for this information.

I have used Dropbox for one year for free (100GB) as a promo after buying a laptop where I live in Turkey.

It's time for me to upgrade and Dropbox offers me  a monthly subscription for "Plus" of 80.99 TRY per month, with a 30 day trial .... that's about 3 USD per month, when paying via Google Play. That is the same price as I pay for Adobe Acrobat so I guess it is the market rate.

However, when I try to upgrade (via Google Play) it says "payment failed" and hints that it is due to my country settings (which are set to Turkey in Google ...  and I am physically in Turkey ... and using a Turkish IP address) 

.... so I have tried to pay via my laptop and at that point the payment jumps up to 9.99 USD per month plus VAT which is more than 350 TRY per month - more than 4 times the price - unaffordable for my usage (to store files only). Google Drive and Microsoft One are 2 USD per month (58 TRY) per month.  

I prefer to stick with Dropbox but need to ask, please can you advise how I can renew at the Turkish currency rate and not the rate for westerners? Thank you. 

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