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Can I change the currency without losing my files?
Hi everyone,
I just moved from Canada to the US, and thus I would like to pay my Dropbox subscription using my US credit card.
According to this discussion (https://help.dropbox.com/accounts-billing/payments-billing/change-billing-currency), I have to cancel my current Dropbox subscription and re-subscribe using a new billing address in your desired country.
My worry is that once I cancel my subscription, I will lose my online files. I have many files (200 GB) which are only stored online, but not in any local computer.
The previous discussion on this topic (https://www.dropboxforum.com/t5/Accounts-billing/I-d-like-to-change-my-Dropbox-plan-amp-revert-back-to-a-personal/m-p/312619#M24736) only said that Dropbox just won't synchronize, but it did not explain what would happen to the online-only files.
Please let me know what's the painless way to do this. Thank you all!
Hi curlSloth, thanks for posting on the Community!
If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.
All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.
Hope this helps to clarify matters!
19 Replies
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- Rich
Super User II
Nothing will happen to your files. You're cancelling your subscription, not the entire account.
- Thanks! But there are 200 GB of files, which is way exceeding the free space limit. Will that be fine too?
- Jay
Dropbox Community Moderator
Hi curlSloth, thanks for posting on the Community!
If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.
All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.
Hope this helps to clarify matters!
I'm in exactly the same boat--it's scary!
I'm in the same boat too. The lack of clear guidance and explicit reassurance is deeply disturbing.
- Jay
Hi MarcEHJones, my post does explicitly state that if you downgrade your account for whatever reason, your files will not be deleted.
This article also says the same when downgrading your account.
If I'm misunderstanding something, please let me know more details.
I am in the same boat and I am empathising with other commenters. It is scary because my plan ends in a few weeks, and I have since moved countries and the current payment account is closed. I use my dropbox every day, and not syncing is a frightening thought, since I share workbooks, data files, and documents, not to mention that I have apps connected to the account.
So what I must do is wait until the account is downgraded exactly the day my plan expires, then reupgrade to a plus account? Why can't I just do it now and not have any risked time where it may not be syncing?
I'm in the same situation and the "resubscribe" advice is not clear because when users click on resubscribe, all they see is offers in the same currency they had before.
Folks, I've just done it, and it's fine. All you have to do is click on "purchase" and you will then be given the option to choose a new billing country using new payment details. The currency and the offers then change to whatever is relevant to your local area. I've just switched from a Plus plan in AUD to the same in EUR and it all worked fine, no files lost.
But yes, the help instructions could be a LOT clearer!
