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blac0177's avatar
blac0177
Explorer | Level 4
3 years ago
Solved

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
billing
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

ArchiJo1's avatar
ArchiJo1
Explorer | Level 4
3 years ago

How do I find the correct form?

If I click on the link on the alert emails from this forum it takes me to the same place as if i click 'community' from within my Dropbox account - either way i can't get in!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
ArchiJo1 wrote:

How do I find the correct form?

If you're not already signed in, there should be a Sign In button in the upper-right corner of the page.

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