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blac0177's avatar
blac0177
Explorer | Level 4
3 years ago
Solved

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
billing
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ArchiJo1, I am afraid that since the subscription didn't start from our end directly, then Apple is the one in charge for it, and they would be the only ones authorized to proceed with the refund. 

ArchiJo1's avatar
ArchiJo1
Explorer | Level 4
3 years ago

I will go back to Apple and tell them what you have said, but I very much doubt they will change their tune, so I am left out of pocket by £359.60 for a service I did not sign up for and did not use. Could you at least look into my account and confirm that it has not been used? If you cannot do this, can you tell me who can?

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