Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

blac0177's avatar
blac0177
Explorer | Level 4
3 years ago
Solved

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
billing
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me too, Umar darz!

 

Feel free to send us your ticket number here, and we'll also leave an internal message to our team for you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Umar darz! I just replied back to your ticket. 

     

    Please respond in the same email thread or let me know in case you have any trouble seeing my message. 

     

    Cheers!

    • tiffvranes's avatar
      tiffvranes
      New member | Level 2
      3 years ago

      I have been charged $129.02 for a plan that I don't have anymore. I was downgraded back in April and refunded for a plan I wasn't using. Now, I was just charged July 31st. It was confirmed that I have the basic plan and that it was free and I shouldn't have been charged. 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        3 years ago
        tiffvranes wrote:

        I have been charged $129.02 for a plan that I don't have anymore.

        Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!