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blac0177's avatar
blac0177
Explorer | Level 4
3 years ago
Solved

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
billing
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

KAYEMARIE's avatar
KAYEMARIE
New member | Level 2
3 years ago

I have a basic plan that says it is FREE yet I am being billed monthly!  How do you reach an actual person to STOP this? 

 

KAYEMARIE's avatar
KAYEMARIE
New member | Level 2
3 years ago

I am not new... though signing in provoked that notice from your company.


I have been billed monthly for the BASIC plan, which is free, and there is NO billing information on my account .  YET SOMEONE is taking $$ every month. HOW TO STOP THIS???

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