Forum Discussion

rowoo's avatar
rowoo
Explorer | Level 3
5 years ago

Suspected fraudulent charge attempt

There has been a suspected fraudulent charge attempt on my credit card from Dropbox but I am unable to speak to anyone about this. I have the transaction ID but the lookup tool is not working for me....
billing
Payments
IGOTHACKED1's avatar
IGOTHACKED1
Explorer | Level 3
3 years ago
Hi mark, thanks for the advice. Yes I immediately called to cancel the card. Thankfully nothing more was incurred. But the bank has been extremely uncooperative in giving me a refund. hence I’m hoping Dropbox could work with me to resolve this and bring it to the bank’s attention.
cho day's avatar
cho day
Explorer | Level 3
3 years ago

There has been a suspected fraudulent charge attempt on my credit card from Dropbox, and i already change a new card, still in charge my new card I have the transaction ID but the lookup tool is not working for me. Can someone from Dropbox contact me please? Thank you. how do I unsubscribe it ?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey cho day, sorry to see you're having this issue.

     

    Can I send you an email, so we can look into this internally?

  • cho day's avatar
    cho day
    Explorer | Level 3
    3 years ago
    Sure, u can email me asap. Thanks
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, cho day, I just emailed you, so we'll continue there.

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