Forum Discussion

at0605's avatar
at0605
Explorer | Level 3
3 years ago

Switching from Apple to Website

I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.

 

Yet, I'm still told that "Your plan and billing information are managed externally," when I try to upgrade online.

 

I understand from a prior post that I have to wait for my account to downgrade to basic and then sign up, yet I got a refund on my ANNUAL subscription from Apple. Does this mean I may have to wait a year to upgrade on Dropbox's end?

 

 

Plans
upgrades

25 Replies

Replies have been turned off for this discussion
Show More
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi at0605 

    Has your account downgraded yet? That needs to happen first

  • Djspider's avatar
    Djspider
    Explorer | Level 3
    2 years ago
    I’m having the exact same problem. Has anyone figured out a solution? I was talking to Dropbox support and Apple support at the same time today and no one could figure it out. I just want to switch from my payment method thru Apple App Store to the Dropbox website so I can increase storage and change plans if needed. Apple doesn’t offer increase storage.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there Djspider - sorry to hear you're having issues with this. 

     

    Since you've already contacted our support team about this, could you let us know your ticket ID so that we can look it up in our system? 

  • Djspider's avatar
    Djspider
    Explorer | Level 3
    2 years ago

    Hi @Walter it was the chat support so I didn’t get a ticket ID.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You should have received an email from the team with a ticket number as a reference for your support interaction anyhow Djspider 

     

    Could you check your inbox and let me know what you find?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!