Forum Discussion

FCNHGift's avatar
FCNHGift
New member | Level 2
7 months ago

Team's plan wasn't renewed but the invoice was paid. How can I find my reseller?

I have a teams plan through a 3rd party reseller that has been working for over a year. This morning users are all getting "Your team’s plan wasn’t renewed, so you can only view and download files. E...
dropbox business
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thanks for bringing this to our attention, FCNHGift and sorry to hear about it.

Regarding your ticket, I located it in our system and went ahead and raised the priority, so a member of our team will be getting back to you the soonest possible.

As for your admin console, what do you see when you go to this page? What info do you see about your plan, for example?

Keep me posted.

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