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Forum Discussion
Team's plan wasn't renewed but the invoice was paid. How can I find my reseller?
I have a teams plan through a 3rd party reseller that has been working for over a year. This morning users are all getting "Your team’s plan wasn’t renewed, so you can only view and download files. E...
I see the main member list. I had to add two licenses from my reseller last month. I'm a team admin and on the Admin console left menu I only have Members / Groups / Content / Activity / Billing / Help
There is no Settings in that list where support guides say there should be the reseller access control.
As for plan it shows Dropbox Advanced, 17 licenses, monthly billing and that bill has been paid. There's another note that "Your team was downgraded on 6/2/2025. To keep using Dropbox Business, add your billing info." But that info should be through my reseller which I can't update on my account.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey FCNHGift, let me jump in here too!
I think the best way to go about it would be to share your concerns with the agent working on your case, and wait for further instructions.
I suggest that since they have more tools, and visibility in order to determine what could have been the culprit there.
I've left an internal note, and also changed the priority of your ticket to "High". I appreciate your patience here. Hang tight, and they'll be with you as soon as possible!
