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chriswallis's avatar
chriswallis
New member | Level 1
2 years ago

There's no option to cancel my Essentials trial from the account settings.

I received a reminder to cancel a free trial of Essentials- But no such trial appears on my Subscriptions Page- just a Basic subscription, and so no Cancel button (as the help page says there should ...
Account Settings
cancellations
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting here, chriswallis.

Did you get this reminder via email? 

If yes, is there any chance the email address you received it to isn’t the same as the one you see here? 

I’m wondering if the reason you don’t see an option to cancel the trial is because the reminder was sent for a different Dropbox account under another email address.

Let me know what you find.

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