We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Susan Krumdieck
11 months agoNew member | Level 1
This is the third time I have cancelled Plus and I keep getting charged.
In 2023 I changed job and the new system would not allow dropbox.
I cancelled the Dropbox Plus, and deleted all but a few files
The next year, I got charged for the Dropbox Plus. i never used the Dropbox in that year.
I went back and cancelled.
Never used it
The next year got charged.
Went in and cancelled.
I just got charged again.
I went into the Management and cancelled - there are a LOT of clicks needed to cancel. The thing says I'm now scheduled for cancellation in a year.
No I want a refund and Cancel NOW. Where is that button.
This is impressive design to extract maximum money by stealth.
1 Reply
- Mark11 months ago
Super User II
Log a ticket at www.dropbox.com/support with the evidence of your cancelling. When you cancel you receive an email to confirm this. Upload those.
Nobody here can help, however, as its an account related issue.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!