Forum Discussion

Hobro's avatar
Hobro
New member | Level 1
10 months ago

Turning off the auto-renewal on an account that can no longer be accessed

I set up my daughter with a $119.99 Dropbox account to store her college files.  She graduated and left the university, but she failed to cancel her Dropbox account.  The credit card is associated wi...
account access
cancellations
Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago
Hobro wrote:

I have tried to contact customer service with Dropbox but have failed to find any way to make contact

How did you do this? Have you got the ticket numbers?

Hobro wrote:

Can someone help me contact Dropbox to stop this annual bill?

Go to https://help.dropbox.com/billing/find-credit-card-charge as a first step and you should be able to use the account info on your bill and contact via there. 

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