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Forum Discussion
Unable to apply discount code for additional storage space
I recently renewed my Quicken account subscription and was given a discount code for 5GB space in Dropbox. However, when I click on the link provided by Quicken, Dropbox doesn't have a space to ente...
thanks for your info - but i already mentioned that I tried getting assistance from quicken support. I used the online chat and got a real tech support. he tried to trouble shoot the issue and eventually said he could not give me a new code. FYI - you say that the code should come from Dropbox, but that makes no sense as the bonus discount code to use an additional 5gb of dropbox space is issued by Quicken (not dropbox). Also, I live in Canada and I do not have long distance discount rates to call the use (650) (california) so i can not use the number you provided. that's why i used the online chat. the Quicken tech support was able to 'share' my screen and after about 30 mins, he just said 'sorry' you have to go back to Dropbox - it's their issue not ours.
very frustrated š
I ran into that answer the first go-round. I called again and finally got the guy who actually cared and knew it was on Dropbox's end as they have to be the ones to add in the storage--not Quicken. That makes total sense as Quicken does not have access to the Dropbox accounts. It's like a coupon coming in the mail for something...it has to be honored by the 'parent' company. That said, the guy I spoke with shared my screen and we did all the potential options he could think of. He reached out to his supervisor who also said it was on Dropbox's end. Then he called them and didn't take their initial attempt to pass it back to Quicken. That is when they caved and gave him a new coupon number. I don't have that new coupon code as it was entered while we were screen sharing. When I refreshed my screen, I found the increase to my storage posted.
As for being in Canada, there are some restrictions to offers, but if it was on your renewal, etc., then you should be eligible for it. Maybe there is a toll-free number you can call initially to get someone to call you from tech support on their dime?? Sorry I can't help you more.
Hi again - well i actually went back to Quicken Support (using online chat). I think Quicken used to provide a 1-800 type number but it is gone now.
After getting a very helpful 'quicken support' guy this time and after about 20 mins or so, he came back to me with a new 'coupon code'. And yup like you said, I input into my account and voila! it worked YAY! This time quicken support was very helpful. So I got my extra 5gb bonus back.
that said, I do appreciate your time on the Dropbox community. you were very helpful too.
have a great day!
thanks
TERRIFIC!!! For my own information I just tried to find a phone number for DROPBOX. HA HA HA...everything but on the site that I could find. Some of these companies are a lot of bait and switch operations!
Hope your storage sticks with you for life as they told me mine would. Time will tell.
Tenacity is the key in these matters.
Have a great evening.
