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Forum Discussion

Clballoo's avatar
Clballoo
New member | Level 2
2 years ago
Solved

Unable to cancel subscription plan

I have a paid account that I no longer use.  I no longer have access to the credit card that the account is connected to.  I’ve tried cancelling my plan through the site & the app, but it never allow...
cancellations
FAQ
  • Jay's avatar
    Jay
    2 years ago

    Are you able to login to your paid account in order to cancel the subscription yourself, since you don't have the billing information?

     

    What error do you get when attempting to cancel?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Are you able to login to your paid account in order to cancel the subscription yourself, since you don't have the billing information?

 

What error do you get when attempting to cancel?

Clballoo's avatar
Clballoo
New member | Level 2
2 years ago

You’re not going to believe this.  🤦‍♀️ After working on this for no less than an hour yesterday on multiple devices, I think I just did it on the first go around.  

 

Thank you for your quick responses this afternoon. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear you were able to cancel the plan. 

     

    Enjoy your weekend!

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