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Forum Discussion

ltg444's avatar
ltg444
Explorer | Level 3
4 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Mobile
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Alsaboori, welcome to our Community! 

 

Do you also get an error, when you try to restore your purchase, as the OP of the thread mentioned?

 

Can you send me a screenshot?

 

Keep me posted, and we'll take it from there!

Alsaboori's avatar
Alsaboori
Explorer | Level 3
4 years ago
When I try to resubscribe, the popup shows an already subscribed when I press ok; another popup shows working with the animation blue icon box keeping forever

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