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ltg444's avatar
ltg444
Explorer | Level 3
3 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Payments
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ltg444, sorry to jump in here. 

 

Can I actually reach out to you via email, so we can look into this internally?

ltg444's avatar
ltg444
Explorer | Level 3
3 years ago

yes please do!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ltg444, I just sent you an email! 

     

    Cheers!

    • daddyslilvixxxen's avatar
      daddyslilvixxxen
      New member | Level 2
      2 years ago
      I’m having this issue as well. What is the resolve and can you just post in forums for people in the future? Because this is super frustrating. I purchased a pro subscription.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        hi daddyslilvixxxen, could you confirm what plan you're seeing on this page currently? Do you see any recent payments or receipts on this page?

    • Lynxy_618's avatar
      Lynxy_618
      Explorer | Level 3
      2 years ago

      I have the same issues. I have the Dropbox Plus account and purchased a new device, an Ipad.  Used the new dropbox app from the apple store and when I login it shows that I only have the basic account not the Plus. Tried to restore purchase and get the 409 error code as well. All my files from the plus account are not showing up and dropbox wants to sell me an upgrade. I also removed very old devices on my dropbox account.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Lynxy_618 - sorry to hear you're having issues with this.

         

        If you've ensured that the Dropbox mobile app and your device's OS are up to date and still get this error, could we reach out via email to have a further look internally? 

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