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Forum Discussion

ltg444's avatar
ltg444
Explorer | Level 3
4 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Mobile
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ltg444, I just sent you an email! 

 

Cheers!

daddyslilvixxxen's avatar
daddyslilvixxxen
New member | Level 2
3 years ago
I’m having this issue as well. What is the resolve and can you just post in forums for people in the future? Because this is super frustrating. I purchased a pro subscription.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    hi daddyslilvixxxen, could you confirm what plan you're seeing on this page currently? Do you see any recent payments or receipts on this page?

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