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Forum Discussion

ltg444's avatar
ltg444
Explorer | Level 3
4 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Mobile
Payments
Plans
upgrades
Mandy22's avatar
Mandy22
Explorer | Level 3
3 years ago
Thank you for sharing that, I just took those steps and it didn’t work. When I tapped on restore purchases, a message popped up that said the operation could not be completed and showed an error code.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Mandy22, I just sent you an email, I'll see you there!

 

  • alebogado's avatar
    alebogado
    Explorer | Level 3
    3 years ago
    I have this same issue
    I tried to restore the purchase but don’t work.
    I bought an anual plus plan
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey alebogado, sorry to hear about this.

       

      If you have the purchase receipt for your payment, can we send you an email, so we can look into this?

      • alebogado's avatar
        alebogado
        Explorer | Level 3
        3 years ago

        Hi Hanna, I would love to send it, what post should I send it to?
        I have the purchase receipt and confirmation of purchase from apple.
        Hannah can you give me the email address?

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