Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ltg444's avatar
ltg444
Explorer | Level 3
4 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Mobile
Payments
Plans
upgrades
Lynxy_618's avatar
Lynxy_618
Explorer | Level 3
2 years ago

I have the same issues. I have the Dropbox Plus account and purchased a new device, an Ipad.  Used the new dropbox app from the apple store and when I login it shows that I only have the basic account not the Plus. Tried to restore purchase and get the 409 error code as well. All my files from the plus account are not showing up and dropbox wants to sell me an upgrade. I also removed very old devices on my dropbox account.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Lynxy_618 - sorry to hear you're having issues with this.

 

If you've ensured that the Dropbox mobile app and your device's OS are up to date and still get this error, could we reach out via email to have a further look internally? 

  • Lynxy_618's avatar
    Lynxy_618
    Explorer | Level 3
    2 years ago

    Thank you, that would be fantastic!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Lynxy_618! I’ve logged a ticket for you. Please reply back to me, when you can.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!