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Forum Discussion

ltg444's avatar
ltg444
Explorer | Level 3
4 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Mobile
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Alsaboori, welcome to our Community! 

 

Do you also get an error, when you try to restore your purchase, as the OP of the thread mentioned?

 

Can you send me a screenshot?

 

Keep me posted, and we'll take it from there!

Fanda 's avatar
Fanda
New member | Level 2
2 years ago

Hello- I am on an iPhone and subscribed to the 2TB storage - account was charged but my Dropbox will not upgrade and says I’m still a basic account. I’ve tried to restore purchase via Wi-Fi and cellular data and I get the error code 409 as well. Please let me know what I can do to make my account sync to the plan I’ve purchased.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Fanda , sorry to see that you're having this issue. 

     

    Can we send you an email, so we can investigate it further?

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